Info for Enrolled Students

See alsoFrequently Asked Questions

Do I need to bring anything to (or buy anything for) my first class?

Do I need to bring anything to (or buy anything for) my first class?



Just bring a pen, paper, and ID. We'll provide the rest. If possible, we also recommend that you bring a smartphone, tablet, or laptop to class. There's no need to buy anything. All the course materials -- the books, exams, app, and video content -- come with the course, free of charge.

When will my materials arrive?

When will my materials arrive?



When you enroll, our books will be delivered within 24 to 48 hours by Amazon Prime. All other materials will be provided the first day of class.

I just enrolled in a course that starts today. Is it too late to get my materials?

I just enrolled in a course that starts today. Is it too late to get my materials?



It's not. Our books will be delivered to you within 24 to 48 hours by Amazon Prime and a loaner copy will be provided in class.

Is there any work that I should complete before my first class?

Is there any work that I should complete before my first class?



There isn't. If you'd like to get started ahead of time, great! Begin working through our book on Arithmetic & "Plan B" Strategies and start memorizing level 1 of our vocabulary list. (You'll find this list at the back of your book titled “Sentence Completion & the Essays”, which is attached to the bottom of your personalized welcome email.) None of this is required, though. If you don't do anything before your first class, you'll be just fine.

I just learned that I can't make one of my classes. Do I have any options?

I just learned that I can't make one of my classes. Do I have any options?



For a $10 rescheduling fee, our students are welcome to make up any class that they miss in any other course that we offer. To do so, send an email to reschedule@sherpaprep.com. Let us know the class that you'll miss (e.g. "class 3") and we'll send you a list of upcoming make-up options.

When do my office hours start?

When do my office hours start?



Office hours are held every Sunday evening from 6:30pm to 9:30pm at our Dupont Circle location. To attend, send an email to officehours@sherpaprep.com, specifying whether you'd like to attend at 6:30, 7:30, or 8:30!

Can I change the name or email address on my account?

Can I change the name or email address on my account?



You can. Send your new contact information to help@sherpaprep.com. We'll update your records accordingly.

Can I transfer to another course?

Can I transfer to another course?



Our students are welcome to switch courses any time before their course starts. To do so, just send an email to info@sherpaprep.com containing the start date and location of the course that you’d like to join.

If your course has already started, there are two ways to switch courses:

1. You can use your free-enroll option to join a new course. Our free-enroll option is good for up to one year from the start date of your original enrollment.
2. If you'd prefer to hold onto your free-enroll option, just send us an email on the start date of any course that you’d like to join. If we still have an extra seat, we'd be happy to give it to you at no cost (without using your free-enroll option)!

I can't find my welcome email.

I can't find my welcome email.



When you enrolled, a personalized welcome email was sent to the email address that you used to sign up. If you enrolled during working hours — which are 9am to 8pm Monday through Thursday, 9am to 6pm on Friday, and 10am to 6pm on weekends — this email was probably sent within a few hours of enrolling, if not sooner. If it's been more than 24 hours since you signed up, and you haven't received our welcome email, check your spam folder. If you still can't find it, or believe that you may have deleted it accidentally, please reach out to us at help@sherpaprep.com!

I just enrolled. Is there anything more that I need to do?

I just enrolled. Is there anything more that I need to do?



Two things. First, read through your personalized welcome email. This contains valuable information regarding your course. Then read through the reminder we'll send you the night before your course starts. These two emails contain everything you need to know before your first class.

What materials are included in the course?

What materials are included in the course?



In addition to 26 hours of classroom instruction and free office hours on Sunday evenings, every Sherpa GRE course includes the following materials, free of charge:

1. Our exclusive seven-volume guide to the GRE Master Key to the GRE
2. More than thirty hours of online video content.
3. Six computer-based practice exams.
4. Our new app for iPhones and iPads, “GRE Math by Sherpa Prep”.

If you’d like to read more about our materials, click here!

Can't find the answer? Contact us!

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