Our Privacy Policy

Effective date: July 14th, 2020

At Sherpa Prep we respect your privacy and are committed to protecting it.

This policy describes the types of information we collect about you when you purchase and enroll in courses offered by Sherpa Prep, when you access and use sherpaprep.com and other websites on which this policy is posted, when you download, install, or use any of our mobile apps, desktop applications, or other online service on which this policy is posted (collectively, the “Services”) along with our practices for collecting, using, maintaining, protecting, and disclosing that information.

If in any case our privacy practices differ from those explained in this policy, we will let you know at the time we ask for or collect your information.

This policy does not apply to information that we collect about you offline including when you telephone us to sign up for our services.

2. What information we may collect about you

We collect the following types of information from you and may have collected such information during the 12-month period prior to the date this privacy policy was last updated:

  • Contact information includes your name, mailing or delivery address, email address, telephone number, or similar contact information.
  • Unique identifiers include an online identifier, IP address, mobile device identifiers, username, voice or video recordings, or similar identifier.
  • Financial information includes your billing address, and other payment-related information.
  • Commercial information includes details of our products and services (including apps) that you have purchased, obtained, or considered.
  • Internet or other similar network activity includes your browsing history, search history, and information about your interactions with our websites, applications, or advertisements.
  • Technical information includes your internet protocol (IP) address, your login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access the Services.
  • Profile information includes your username and password, purchases or orders made by you, your interests, preferences, feedback, product reviews, survey responses, and other similar information.
  • Usage information includes information about how you use our websites, apps, products, and services.
  • Marketing and communications information includes your preferences in receiving marketing from us and your communication preferences.
  • Inferences drawn from other information we collect about you.

Some of the information we collect about you may be personal information, or personal data, that can be used to identify you including, for example, your name, email address, mailing address or delivery address. In some jurisdictions, certain unique identifiers like IP addresses and other usage or technical information may be considered personal information. It does not include data where your identity has been removed so that we can no longer identify you (anonymous data), which we may use for any purpose.

3. Children’s online privacy

We do not direct our websites or services to minors, and we do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information through the Services. If we learn we have collected or received personal information from a child under 16 without appropriate consent, we will delete it. If you believe might have any information from or about a child under 13 please contact us at info@sherpaprep.com

4. How we collect your information

We collect information from you in different ways and from different places. Here are ways we collect your information:

  • You provide it to us directly. You may give us information about you by filling in forms or by communicating with us by text, e-mail, or otherwise. This includes information you provide when you create an account, purchase and use our products and services, enroll in our courses, register for classes and office hours, complete a survey, provide feedback, report a problem with our Services, or when you contact us about our Services. In some cases, you may provide information to be published or displayed (“posted”) on public areas of our Services or transmitted to others.
  • We automatically use technology from our websites, applications, and emails. As you interact with our Services, we may automatically collect technical data about your equipment, browsing actions and patterns as specified above. We collect this information by using cookies, server logs, web beacons, and other similar technologies (see Cookies and Automatic Data Collection Technologies).
  • From other places. We may receive information about you from other companies and individuals including, for example, business partners, subcontractors, advertising networks, social network platforms, analytics providers, and service providers. We may record and film all or any part of our live online courses hosted by our third-party service provider and we also may receive information about you from other users if, for example another user purchases one of our courses on your behalf or provides us your email address to receive a discount.

5. Cookies and automatic data collection technologies

We may use automatic data collection technologies when you visit our websites, view our advertisements, or use, purchase, register for, download, or install our Services. For example, we may use cookies to distinguish you from other users of the Services to help us deliver a better and more personalized service when you use our Services. It also allows us to improve our Services by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store your preferences so we may customize our Services according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Services.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services. For more information, see Interest Based Advertising.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. For information about managing browser settings to refuse cookies, see Your Rights and Choices.
  • Flash Cookies. Certain features of our Services may use Flash cookies (local stored objects) instead of browser cookies to collect and store information about your preferences and navigation to, from, and on the Services. For information about managing Flash cookies see Your Rights and Choices.
  • Web Beacons. Our Services pages and e-mails may contain small transparent embedded images or objects known as web beacons (also referred to as clear gifs, pixel tags, and singlepixel gifs) that permit us, for example, to count website page visitors or email readers, or to compile other similar statistics such as recording Services content popularity or verifying system and server integrity.

We use analytics services like Google Analytics. More information about Google Analytics can be found in the Google Analytics Terms of Service and the Google Privacy Policy.

We do not respond to or honor “do not track” (a/k/a DNT) signals or similar mechanisms transmitted by web browsers.

6. How we use your information

We use information to provide you with products, offer you services, communicate with you, deliver advertising and marketing, or to conduct other business operations, such as using information to improve and personalize your experiences. Examples of how we may use the information we collect include to:

  • Enroll you in one of our courses.
  • Send you products or to provide you with services that you have ordered, including to process payments and provide you updates about the status of your order. For example, we will use your information to send you course materials for courses that you have signed up for.
  • Manage our relationship with you which may include notifying you about changes to our Services, terms or privacy policy, or products or services, providing you notices about your account, asking you to provide feedback or take a survey, or addressing any concerns you may have about our products or services.
  • Deliver relevant content, advertisements, and messaging to you and to measure or understand the effectiveness of such content, advertisements, and messaging.
  • To respond to your requests or to fulfill any other purpose for which you provide it.
  • Use data analytics to improve our Services, products or services, marketing, customer relationships, and experiences.
  • Enable your participation in our Services’ interactive, social media or other similar features.
  • Make suggestions and recommendations to you about our own and third-parties’ products or services that may be of interest to you. If you do not want us to use your information in this way, please see Your Rights and Choices.
  • Carry out our obligations and enforce our rights.
  • In any other way we may describe when you provide the information.
  • Use for any other purpose with your consent.

We may use your information that is not personal information, that is, that does not identify you, for any purpose. For example, we may aggregate usage data from many people in a way that does not identify any individuals to calculate the percentage of users accessing a feature on the Services.

7. Disclosure of your information

We may share information that does not identify any individual without restriction.

We may disclose information that we collect, or you provide:

  • To our contractors, service providers, and other third parties we use to support our business and who are obligated to keep personal information confidential and use it only for the purpose for which we disclose it to them.
  • With your consent.
  • For any other purposes that we disclose when you provide the information.
  • To fulfill the purpose for which you provide it.
  • To an actual or prospective buyer or other successor in the event of merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, where one of the transferred assets is the personal information we hold.

We may also disclose information to third parties:

  • To comply with any court order, law, or legal process, including responding to any government or regulatory request.
  • To enforce or apply our terms of use or other agreements including for bill and collections purposes.
  • To protect the rights, property, or safety of our business, our employees, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of cybersecurity, fraud protection and credit risk reduction.
  • To investigate suspected violations of any law, rule or regulation, or the terms or policies for our Services.

8. Interest-based advertising

Some content or applications, including advertisements, on our Services are served by third parties, including advertisers, ad networks, and servers, content partners, or application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Services. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

Our partners may use non-cookie technologies on which browser settings that block cookies might have no effect. Your browser may not permit you to block such technologies. For this reason, keep in mind that you can block the collection and use of information related to you by advertising companies for the purpose of serving interest-based advertising by visiting the following platforms of self-regulatory programs of which those companies are members:

10. Your rights and choices

Your rights may vary depending on where you are located. We have created mechanisms to provide you with the following control over your information:

  • Marketing. If you do not want us to use your email address or other contact information to promote or recommend our own products and services, or third parties’ products or services, you can opt-out by replying to any promotional email we have sent you or following the unsubscribe link or link to update your preferences on that message. You may also adjust your preferences by contacting us as set forth below in the Contact Us section. This opt-out may not apply to information provided to us as a result of a product purchase, warranty registration, product service experience or other transactions.
  • Accessing, updating and deleting your information. If you have an account with us, you may have the ability to access your information and make updates to or delete your data. If not, you can contact us as set forth in the Contact Us section below to request access to, correction of, or deletion of personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or negatively affect the information’s accuracy.
  • Cookies and automatic data collection technologies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Flash cookies are not managed by the same browser settings as are used for browser cookies. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. However, if you disable or refuse cookies, please note that some parts of the Services may become inaccessible or not function properly. In some cases, you may be able to set your browser or email program to not download web beacons.
  • Interest Based Advertising. Please see Interest Based Advertising above for information on how to opt-out of interest-based advertising.
  • California Residents. If you are a California resident, you may have additional personal rights and choices with regard to your personal information. Please see California Privacy Rights for more information.
  • Nevada Residents. If you are a Nevada resident, you may have additional personal rights and choices with regard to your personal information. Please see our Nevada Privacy Rights section below for more information.

11. Data security

The security of your information is very important to us. We use physical, electronic, and administrative safeguards designed to protect your information from loss, misuse and unauthorized access, use, alteration or disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

12. California privacy rights

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. We do not currently engage in this type of disclosure.

The California Consumer Privacy Act of 2018 (CCPA) grants new rights to California consumers regarding their personal information and imposes various requirements on certain businesses conducting business in California. Currently, the CCPA does not apply to our business. If this changes in the future, we will update this section in our privacy notice.

13. Nevada privacy rights

Nevada residents have the right to opt out of the sale of certain "covered information" collected by operators of websites or online services. We currently do not sell covered information, as "sale" is defined by such law, and we don't have plans to sell this information.

14. Changes to our privacy policy

We will post any changes we may make to our privacy policy on this page. If the changes materially alter how we use or treat your information we will notify you by email to the primary email address specified in your account and/or through a notice on posted in our application or on the home page of our website or application. The date the privacy policy was last revised is identified at the top of the page. Please check back frequently to see any updates or changes to our privacy policy.

15. Contact us

If you have any comments or questions about our privacy policy, please email us at info@sherpaprep.com.